FAQs about the Hadley Branch Closure

 

What to Expect? Hadley Branch Closure Frequently Asked Questions (FAQs)

Why is Arrha Credit Union closing its Hadley branch?

This was a very difficult decision, which we did not take lightly. Our Hadley branch is not meeting its original projections. We have made efforts to grow this branch; however, due to the competitive market we continue to have minimal member transaction accounts.

Will the Hadley branch operate normally until then?

Yes, our Hadley branch will be open during its normal operating hours of 9am-5pm Monday-Friday and 9am-1pm Saturday and Drive-up of 7:30am-5pm Monday-Friday and 9am-1pm Saturday.

When do we plan to close the Hadley branch?

The closing will not happen until late January. This notice is still subject to approval by the Division of Banks, Commonwealth of Massachusetts.

How will I know of the decision to close?

We will be sending personal letters to all members who have accounts at our Hadley branch to notify them of the decision.

Will the closure have any effects on my accounts?

No, your Arrha Credit Union accounts will remain "as is" and will not be impacted by the closure.

Where do I go if I need in-person service once the Hadley branch is closed?

Arrha Credit Union has two branches nearby in Springfield at 145 Industry Avenue and West Springfield at 63 Park Avenue. Our Springfield branch has extended hours on Thursdays of 9-6 and Drive-up 9-6 for added convenience. Or, visit us at www.arrhacu.com.

How can I conduct business with Arrha Credit Union if I do not go to a branch?

Arrha Credit Union offers a full range of online services, which will allow you to manage your accounts virtually. For more information about our easy to use online services, please ask and we will help you with all the details to make this transition as easy as possible.

What should I do if I have questions?

We welcome you to give us a call at 413-732-9812, visit us or email us by clicking Contact Us at www.arrhacu.com, or visit us at our branches. We will be happy to answer your questions and help you.

What will happen to the staff at the Hadley branch?

The staff at our Hadley branch will be offered comparable positions at our other two branch locations in Springfield and West Springfield. We consider our staff family and are grateful for all their hard work and to the Hadley members who joined us. We care about our members and we appreciate their loyalty!